Answers
Is Snitch compatible with Windows Vista?
Snitch is compatible with Windows Vista, but because of the new permissions system that will prevent automated deletion unless you specifically enable it, you have to make a few setting changes.
If you right-click on the Snitch icon and choose Run As Administrator then deletion will be enabled. You may be able to set this permanently by going into the Right Click -> Properties submenu of the Icon.
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What are the minimum system requirements for running Snitch?
Operating System
Windows 95, Windows 98, Windows ME, Windows NT4 SP3, Windows 2000, Windows XP, Windows Vista
Required Software Components
Media Player v6 or greater, DirectX 7 or greater, Internet Explorer 4 or greater
Required Hardware
Pentium class processor or better
64Mb RAM
50Mb free Hard Disk space (install and run)
4Mb Video Card capable of 16Bit color
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When I run Snitch I receive the error "Snitch Requires
MediaPlayer 6 or above to Continue" ?
Snitch requires a program called "Media Player" installed to display movies
and audio. A version of "Media Player" comes with your copy of windows (to
install use"control panel" \ "add/remove programs"). If you require
a later version, it is a free download from MicroSoft's web site (http://www.microsoft.com).
If you already have the required version installed, perhaps you have another application
running that also uses "Media Player", if so exit all other applications before
running Snitch again.
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When I press "Search Now" I receive the error "Snitch
has detected other applications running, continuing in this condition may not yield
desirable results" ?
Some applications use vast amounts of memory and other system resources, this may cause
some problems, perhaps you may not obtain all the results possible. Snitch runs with
most applications, but it is a good practice to close all other application before running
Snitch again.
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When I run Snitch I receive the error "Snitch is corrupt,
please reinstall Snitch" ?
Snitch has detected that one or more of its files are missing or corrupt. Run ScanDisk
to detect any errors on your drive then reinstall Snitch.
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When I run Snitch I receive the error "Snitch is not available
for <current user name> ,please reinstall snitch" ?
If snitch was previously installed under a different username than the one you are currently
using, you must reinstall Snitch for the current user or log on as the previous user.
This is a security measure to prevent unauthorized usage.
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When I run Snitch I receive the error "Resolutions below
800 x 600 are not supported" ?
The amount of lines your video card is currently displaying is less than required to
display results correctly. In"control panel"\"display" set the screen area (resolution)
to at least 800 x 600 lines.
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When I run Snitch I receive the error "Color Depth below 4 Bit
is not supported" ?
The amount of colors your video card is currently displaying is insufficient to display
results correctly. In"control panel"\"display" set the colors to at least 256, preferably
set to True color (32 bit).
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I am trying to install Snitch into windows 2000 and I receive
the error "The system cannot find the specified path" ?
When installing Snitch into windows 2000 or windows XP you must log on as administrator
or have equivalent administrator privileges to have sufficient access to install Snitch.
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Snitch is not deleting certain items. Why not?
Deletion issues have several common causes.
Firsly, due to the new permissions system in Windows Vista you may need to make a change to allow normal file deletion. If you right-click on the Snitch icon and choose Run As Administrator then any deletion problems should be resolved. You may be able to set this permanently by going into the Right Click -> Properties submenu of the Icon.
If that is not the cause, deletion failure usually happens when another process has locked the files for its own use and the system cannot delete them until the lock is released. Perhaps a spyware or virus scanner, maybe a system process has it locked. Try shutting down any programs that might have hold of the files. Also close any Windows Explorer windows that are showing the directory as these can prevent deletion.
If you cannot determine what is locking your file(s) visit this URL:
http://ccollomb.free.fr/unlocker/
and download and install the free utility, 'Unlocker'. Use Windows Explorer to find a file that will not delete, then right click and choose the Unlocker option. This will tell you what process has the file locked, and it will also help you forcibly shut down the process that is locking it.
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Why am I not getting the search results I was expecting?
The Preferences window contains many options which control the way the search algorithms
function, and incorrect setting of these preferences can cause incorrect results to
be returned. For example, in the Image Preferences, by setting the date range improperly,
no images may be returned at all, when in fact many images may exist on the target drive.
When in doubt, restore the default settings.
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Why am I having a problem viewing video results?
Snitch uses the Microsoft Media Player component to play back video and audio files.
Most versions of Windows provide Media Player as part of the operating system. However,
if the installation is damaged, you may download the latest version of Media Player
from www.microsoft.com
Alternatively, you can download the basic Media Player runtime files from www.hyperdynesoftware.com
Updating DirectX may also solve playback issues.
Some formats of video and audio files are not supported natively by Media Player. In
these cases, small addons (called Codecs) can be downloaded and installed, which will
enable Media Player to play back more file formats.
Proprietary file formats may need their own players, eg. Apple QuickTime™ (http://www.apple.com/quicktime)
and RealMedia™ (http://www.real.com) players
may need to be installed on the target system if files of these types require playback.
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When viewing Image results the option "Sort by SkinScan
results" is greyed out ?
The option to enable the SkinScan algorithm (in Preferences) has not been selected prior
to the search. In configuration select the tab "MultiMedia"and under Images
you will find a tickbox; ensure this box is ticked.
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Why do I get so many damaged image files in my image results?
Often, when downloading pages from the internet, page downloads can be interrupted for
various reasons - this can cause half-downloaded or otherwise damaged images to be present
on the hard drive. These images will display as an image with a cross.
Also, images of the incorrect format or an unknown format, will give the same error.
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What do the grey buttons indicate on the results page?
Grey buttons on the results page indicate that the associated search algorithm was not
enabled in Preferences for the current search. Remedy this problem by enabling the associated
searches in Preferences and searching again.
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How do I jump straight to a particular page of images?
By typing the required page number in the box between the navigation buttons, and then
pressing the Enter key, you can jump directly to a page of results.
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Why am I not getting a complete set of internet results?
The default setting for internet results in the Preferences dialog makes the search
algorithm return only suspicious internet results, ie. those which contain one or more
suspicious keywords. Deselecting this option will allow all internet results to be recovered
in future searches.
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